Frequently Asked Questions

  • Are all your products the same worldwide?

    As most of our products are manufactured from local agricultural produce, there will be very slight variations in taste. This is normal. However we make sure our manufacturing processes are of the highest international standards in quality control and this ensures that product quality is consistently world class. 

  • Can Cerebos give me a tour of any of their factories near me?

    Yes, but only if you are not working for a competitor and if you are able to join our scheduled factory visits for groups. Please contact your local Cerebos office. Our factories are located in Thailand, Taiwan, Malaysia, Australia and New Zealand. 

  • Can I get any coupons, discounts, or rebates from Cerebos for your products?

    We're sorry. We do not provide coupons, discounts or rebates for our products.

  • Do you provide a list of your current promotions?

    For a list of current promotions please contact your local Cerebos office.

  • Do you sell your products directly?

    Our products are distributed by specially appointed distributors in each market. 

  • Does Cerebos donate any products to individuals or organizations for charitable or sports events?

    Cerebos and its subsidiaries take their corporate citizenship obligations seriously and believe in helping to provide a sustainable future for our stakeholders and the communities in which we operate. As such, Cerebos and its subsidiaries do make donations both in cash and in kind, as well as sponsor worthy causes, within our capacity.

  • Does Cerebos send out product samples?

    We do not have the practice of sending out product samples. However, you may contact your local Cerebos office or call the customer careline listed on the packaging, with your enquiry.

  • How do you make sure that your quality control is up to standard across so many countries?

    All our factories are certified to the highest international quality standards, including ISO 9002, HACCP, GMP and FDA certifications which are renewed every year. In addition, our Asian factories have received halal certification for the manufacture of its health supplements products. 

  • How many products do you distribute around the world?

    Currently Cerebos manufactures and distributes more than 50 different brands of food products, including coffee, tea, gravies, sauces, powdered drinks, snacks, desserts, cooking aids, condiments as well as health supplements, in various parts of the world.

  • I am very concerned about the state of our environment. What is Cerebos doing to help our planet?

    Good Corporate Social Responsibility (CSR) is a fundamental business principle for Cerebos. Cerebos has integrated the CSR concept of the “triple bottom line” into our business principle. This encompasses social value (charity and community involvement including employee welfare and volunteerism), environmental value (best practices and investments in enviro-friendly practices), and economic value (bottom line). For more details on Cerebos’ sustainability policy, please click here.

  • Is Cerebos embarking on any campaign to make sure that its product packaging is environmentally safe?

    Cerebos products use a wide range of packaging types. Most are recyclable eg. Glass, aluminum, PET, paper. We encourage recycling and on appropriate packaging have included ‘please recycle’ logos and ‘do not litter’ taglines. In New Zealand, we are also developing a new environmental programme to reduce environmental impact of packaging. A new Packaging Stewardship Scheme was launched in 2010, with the aim of reducing packaging waste, increase recycled content in packaging and increase consumer awareness and understanding of sustainable packaging.

  • What can I do if I am not satisfied with the quality of any Cerebos product?

    If you are unhappy with your Cerebos product, please contact your local Cerebos office or use the local toll free consumer helpline number which can be found on the packaging. 

  • What do I do if I wish to carry Cerebos products in my store?

    If you would like to feature Cerebos products in your store, please contact your local Cerebos office or call the customer careline listed on the packaging. 

  • What is Cerebos’ main area of activity?

    Cerebos Pacific Limited, is a leading food company with its corporate headquarters in Singapore and a wholly owned subsidiary of Suntory Holdings Limited. Its flagship product, BRAND’S® Essence of Chicken. is the category leader. Its main markets are Thailand, Taiwan, Singapore, Malaysia, Hong Kong and China. More than 100 million bottles of BRAND’S products were sold last year. In Australasia, Cerebos’ products include gravies, sauces, coffee and cooking aids; marketed under established brand names including Fountain®, Gravox®, Robert Harris®, Toby’s Estate® and Gregg's®.

  • What kind of Research and Development is Cerebos involved in?

    Cerebos has its own dedicated Research and Development department which focuses on brain, innovation and beauty research, as well as in the area of new product development.

  • What products does Cerebos manufacture, market and distribute?

    For a complete list, by product or by food type, click here.

  • Where do I get a listing of Cerebos’ companies world-wide?

    For a complete list of our subsidiaries and associated companies, please click here.